Faq

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Frequently Asked Questions

Guidance, Clarity and Support When You Need It Most

At Thompson Brothers & Sons, our role is to listen carefully, explain clearly and guide you gently — one step at a time.
Below are answers to the questions families most often ask, written with care, clarity and compassion.

Our Approach and Standards of Care

Why choose Thompson Brothers & Sons?

We are an independent, family-run funeral directors led by Craig and Simon Thompson, with nearly 50 years of combined experience supporting families across Sunderland, Washington and Houghton-le-Spring.

We are proud members of both the National Association of Funeral Directors (NAFD) and the National Society of Allied and Independent Funeral Directors (SAIF), which means we follow recognised professional standards, codes of conduct and ongoing training within the industry.

Your loved one remains in our care at all times, and every decision is handled with dignity, transparency and respect — never pressure.

What if I have a question or concern?

Types of Funeral Services

How do I choose between burial and cremation?

There is no right or wrong choice.

We will explain each option clearly, including practical considerations, costs and personal preferences, helping you decide what feels right for your family.

Can a cremation include a full service?
What is a direct cremation?
What is a natural or woodland burial?

Embalming - Your Questions Answered

What is embalming?

Embalming is a professional process that helps preserve appearance and can allow for a natural presentation, particularly if visits are planned.

Is embalming required?
Can we visit without embalming?
Who carries out this care?

Cremation Services

Do we have to hold a service at the crematorium?

No.

A service can be held elsewhere, or a memorial can take place at a later date.

Can ashes be shared?
Where can ashes be scattered?

Burial Services

Do you arrange burial plots?

Yes.

We liaise with cemeteries and churchyards and complete all necessary arrangements.

Can there be a service before the burial?
Can family members carry the coffin?

Funeral Fleet and Processions

What vehicles do you provide?

We provide a dignified Jaguar hearse and Jaguar limousines.

Alternative options can also be arranged if requested.

Can the route be personalised?

Floral Tributes

Can you arrange flowers?

Yes.

We work with trusted local florists to provide traditional or personalised tributes.

What happens to the flowers afterwards?

Music and Personalisation

How many pieces of music are included?

Most services include several pieces, but this is entirely flexible.

What formats are accepted?

Practical Questions

How long does it take to arrange a funeral?

Most funerals take place within 7 to 14 days, depending on circumstances and availability.

Can children attend?

After the Funeral

What happens after the service?

Our support continues.

We can help with ashes, memorials, practical matters and guidance following the funeral.

Do you offer bereavement support?

What NAFD and SAIF Membership Means for You

As members of both the National Association of Funeral Directors and SAIF, we are committed to maintaining high professional and ethical standards.
This means:

  • clear and transparent guidance

  • recognised standards of care

  • ongoing professional training

  • accountability within the profession

  • a commitment to treating every family with dignity and respect

In simple terms, it means your loved one is in safe hands, and your wishes will always be respected.

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You Are Not Alone

There may be many decisions to make, but none need to be made alone.

If you are ready to talk, we are here to listen.

We are here to guide you — one step at a time.