Guidance & Support
Clarity and Reassurance — When You Need It Most
When someone dies, it can feel overwhelming.
There are often many questions, and it can be difficult to know where to begin.
At Thompson Brothers & Sons, Craig and Simon are here to guide you through each step with calm, clear advice and gentle support, helping you feel reassured at a time when it matters most.
Our guidance pages have been created to be simple and easy to follow — whether you need help right now or are planning ahead.
You can read each section at your own pace, return to it whenever you need, and take things one step at a time.
Start Here — One Step at a Time
What Happens When Someone Dies
Clear guidance on what to do first, who to contact, and how to begin the process — whether a death occurs at home, in hospital or in a care setting.
Arranging a Funeral
A step-by-step guide explaining your options, the paperwork involved, and how we support you throughout the arrangements.
Types of Funeral
Information on cremation, burial, simple services and more personalised options — helping you choose what feels right for your loved one.
Music & Personal Touches
Guidance on including music, hymns and meaningful elements that reflect the life of the person you are remembering.
Obituaries
Helping you share the notification to friends and family.
What to Expect on the Day
A clear explanation of how the day may unfold, helping you feel prepared and reassured — from arrival through to the final farewell.
For Families and Loved Ones
Guidance for Children
Gentle advice to help children understand loss, using clear and age-appropriate language.
Support for Anniversaries & Special Dates
Helpful guidance for difficult times such as anniversaries, birthdays and Christmas, with ideas for remembrance and reflection.
Frequently Asked Questions
Clear answers to common questions around costs, timings, visits, choices and what to expect.
Useful Contacts
Information for registrars, hospitals, coroners and local bereavement support organisations.
Financial Guidance
Advice on available support, including funeral payments and practical financial help.
You’re Not Alone — We’re Here to Help
If you need support now, or would simply like to talk things through, you are always welcome to contact us.
There is no pressure — just clear guidance, understanding and support when you need it most.